1. TERMS AND CONDITIONS

Welcome to Shalz.

By accessing or using our website, you agree to be bound by the terms and conditions described herein and by all terms, policies, and guidelines incorporated by reference.

General

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Product Information

We attempt to be as accurate as possible. However, Shalz does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.

Pricing and Payments

  • All prices listed on the website are in Indian Rupees (INR).

  • We use Razorpay as our payment gateway partner. By using our payment services, you agree to the terms and conditions of Razorpay.

  • We reserve the right to change prices at any time without notice.

Governing Law and Jurisdiction

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Calicut (Kozhikode), Kerala.

2. REFUND AND CANCELLATION POLICY

Cancellations

  • Orders can be cancelled within 24 hours of placing the order if they have not yet been dispatched.

  • To cancel your order, please email us at shalzshalz.in@gmail.com or WhatsApp us at +91 8848 302 616.

Returns

  • We accept returns only if the product received is damaged or incorrect.

  • You must report the issue within 48 hours of delivery with an unboxing video/proof.

  • Items must be unused, with tags intact, and in their original packaging.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Credit Card/Debit Card/Bank Transfer) via Razorpay.

  • Refund Timeline: Please allow 5-7 business days for the refund to reflect in your bank account after we initiate it.

3. SHIPPING AND DELIVERY POLICY

Shipping

  • We ship to all major pincodes across India.

  • Orders are typically dispatched within 1-3 business days of order confirmation.

Delivery Timelines

  • Domestic Orders (India): Delivered within 3 to 7 business days after dispatch, depending on the destination.

  • International Orders: Delivered within 10 to 15 business days (if applicable).

  • Shalz is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within the mentioned working days.

Shipping Costs

  • Shipping costs are calculated based on the weight of the package and the destination pin code. The final shipping cost will be displayed at checkout.

4. CONTACT US

If you have any queries regarding our Terms, Refunds, or Shipping, please contact us at:

  • Trade Name: Shalz

  • Operating Address: Ayin Tower, Pokkunnu (P.O), Calicut, Kerala, India – 673013

  • Email: shalzshalz.in@gmail.com

  • Phone / WhatsApp: +91 8848 302 616

  • Instagram: @shalz_for_her